Terms of Service

Welcome to Nexair. These Terms of Service set out the terms governing your access to and use of our website, products, and related services. By browsing our website, placing an order, or otherwise using our services, you agree to these Terms.

Please read these Terms carefully before using our website or purchasing products from Nexair.

1. Business Information

This website is operated by Nexair. References throughout these Terms to “Nexair,” “we,” “us,” and “our” refer to Nexair.

Business Name: Nexair
Email: support@nexair.co.uk
Phone: +44 7423350376
Address: 24 Kingsway Avenue, Manchester, M20 3LF, United Kingdom

2. Acceptance of These Terms

By accessing our website, browsing our handbag collection, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, you should discontinue use of our website and services.

3. Eligibility and Acceptable Use

You must have the legal capacity required under applicable law to enter into a purchase with us. Where legally permitted, a person who has not reached the applicable age of majority should use the website only with appropriate involvement or consent from a parent or legal guardian.

You agree to use the Nexair website only for lawful purposes and in a manner that does not infringe the rights of others, restrict another person’s use of the website, or interfere with the proper operation of our services.

4. Products and Product Information

Nexair offers handbags and related fashion products through our website.

We make reasonable efforts to present product photographs, descriptions, colors, features, dimensions, materials, and other relevant information as accurately as possible.

However, the appearance of a product on your screen may vary slightly from the physical product because of factors including:

Screen and device settings
Lighting conditions
Photography
Display calibration
Minor production or finishing variations

These minor differences do not necessarily indicate that a product is defective or incorrectly described.

We reserve the right to update, modify, discontinue, or restrict the availability of products where reasonably necessary.

5. Orders and Order Acceptance

When you submit an order through the Nexair website, you are making an offer to purchase the selected products subject to these Terms.

All orders are subject to acceptance, payment authorization, and product availability.

After placing an order, you may receive an automated confirmation acknowledging that we have received your order. Receipt of this confirmation does not necessarily mean that we have unconditionally accepted your order.

We may refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

Product unavailability
Material pricing or listing errors
Payment problems
Suspected fraud or unauthorized transactions
Incorrect or incomplete billing or delivery information
Technical or inventory errors
Orders that reasonably appear to involve unauthorized automated or resale activity

If an order is cancelled after payment has already been collected, the applicable refund will be returned to the original payment method.

6. Pricing and Payments

Prices will be displayed in the applicable currency on our website or during checkout.

We may change product prices from time to time. Price changes will not ordinarily affect an order already validly completed, except where a material pricing error has occurred and applicable law permits us to correct it.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The billing information provided is accurate and complete.
Sufficient funds or credit are available where applicable.
You authorize the applicable amount to be processed.

Payments are handled through our supported third-party payment providers.

Please review our Payment Policy for further information regarding payment processing, security, refunds, and available payment methods.

7. Shipping and Delivery

Our standard UK order processing time is approximately 1–2 business days, followed by an estimated 7–9 business days shipping time.

Our daily order cut-off is 8:00 PM UK local time.

Eligible UK orders receive free standard shipping.

Delivery estimates are provided in good faith. Delivery may occasionally be affected by carrier disruption, weather conditions, public holidays, unusually high order volumes, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review our Shipping Policy for complete processing, shipping, tracking, and delivery information.

8. Returns, Refunds and Cancellations

Eligible return requests may be made within 14 days of delivery, subject to our Return & Refund Policy and applicable consumer rights.

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For approved defective, damaged, or incorrect products, Nexair will provide an appropriate prepaid return method as described in our Return & Refund Policy.

Returned products are normally inspected within approximately 2 business days after receipt.

Once an eligible return has been inspected and approved, we aim to process the applicable refund within 7 business days.

If you wish to cancel an order before dispatch, contact support@nexair.co.uk as soon as possible.

Our Return & Refund Policy and Order Cancellation Policy contain the complete applicable procedures.

9. Promotions and Discount Codes

Nexair may occasionally provide promotional offers, discounts, coupon codes, or other campaigns.

Unless a particular promotion states otherwise:

Offers are valid only during their specified promotional period.
Promotional codes may be subject to eligibility requirements.
Multiple promotions may not be combined.
Certain products or charges may be excluded.
Promotional codes have no cash value.
Misuse or unauthorized manipulation of a promotion may result in the offer being refused.

We may modify or withdraw promotions where reasonably necessary, subject to applicable law and any commitments already made to customers.

10. Website Information and Accuracy

We make reasonable efforts to keep the information displayed on the Nexair website accurate, complete, and current.

Occasionally, the website may contain typographical errors, inaccuracies, omissions, or outdated information concerning product descriptions, prices, promotions, availability, or other details.

Where appropriate, we may correct such information and update website content.

We reserve the right to correct errors or inaccuracies and update information where reasonably necessary.

11. Intellectual Property

The content available through the Nexair website, including our branding, logos, graphics, product photography, text, product names, design elements, icons, page layouts, and other original materials, is owned by, licensed to, or otherwise lawfully used by Nexair.

Applicable intellectual property and copyright laws may protect this material.

Unless legally permitted or expressly authorized by us, you must not reproduce, republish, commercially exploit, distribute, modify, transmit, display, or copy protected Nexair website content without appropriate permission.

Unauthorized use of our intellectual property may result in appropriate action.

12. Prohibited Activities

You must not use our website or services:

For fraudulent or unlawful purposes
To encourage or participate in unlawful activity
To violate applicable laws or regulations
To infringe intellectual property or other legal rights
To introduce viruses, malware, or malicious software
To gain or attempt to gain unauthorized access to our website, systems, or networks
To interfere with website security
To collect website or customer data through unauthorized methods
To impersonate another individual
To submit materially false or misleading information
To interfere with another person’s legitimate use of our services

We may restrict or terminate access where we reasonably believe these Terms or applicable law have been violated.

13. Third-Party Services and Links

Our website may integrate or link to services operated by independent third parties, including payment providers, delivery services, social media platforms, applications, or other websites.

Nexair does not control independent third-party websites and services.

Your use of an independent third-party service may be subject to that provider’s own terms, conditions, policies, and privacy practices.

We encourage customers to review the applicable terms and policies before using third-party services.

14. Reviews, Feedback and User Content

If you voluntarily submit reviews, comments, suggestions, photographs, testimonials, feedback, or other content to Nexair, you confirm that you have the right to submit that material.

Your submission must not:

Violate another person’s intellectual property rights
Violate privacy or other legal rights
Contain unlawful or defamatory material
Be fraudulent or intentionally misleading
Contain malicious software or harmful code

Where legally permitted and subject to applicable privacy requirements, you grant us permission to use content that you intentionally submit for publication, customer feedback, or promotional purposes.

We reserve the right to remove content that we reasonably determine violates these Terms or applicable law.

15. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the categories of information we may collect, why we process that information, circumstances in which information may be shared, how information may be protected, and applicable data protection rights.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

16. Website Availability

We aim to keep the Nexair website available, functional, accurate, and secure. However, we cannot guarantee uninterrupted or error-free access at all times.

Website access may occasionally be affected by:

Scheduled maintenance
Technical updates
Network problems
Software or hardware failures
Third-party service interruptions
Security-related maintenance
Other circumstances outside our reasonable control

Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded under applicable consumer law.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that cannot legally be excluded or restricted under applicable UK law.

Subject to those protections and to the fullest extent permitted by law, Nexair will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms is intended to restrict your statutory consumer rights.

18. Responsibility for Breach

You are responsible for losses reasonably arising from your unlawful misuse of the Nexair website or a material breach of these Terms, to the extent permitted by applicable law.

Nothing in this section requires a consumer to compensate Nexair for matters for which the consumer would not legally be responsible.

19. Severability

If any provision of these Terms is determined by an appropriate authority to be invalid, unlawful, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions of these Terms will continue to remain valid and enforceable.

20. Suspension and Termination

You may stop using our website at any time.

We may suspend or terminate access to all or part of our services where reasonably necessary, including where we believe that a user has:

Materially violated these Terms
Engaged in fraudulent activity
Compromised website security
Misused our services
Acted unlawfully

Any rights, obligations, or liabilities that arose before termination may continue where appropriate.

21. Entire Agreement

These Terms of Service, together with our policies and other terms expressly incorporated into them, constitute the terms governing your use of the Nexair website and relevant purchases, subject to rights provided by applicable law.

Separate terms may apply to particular promotions, payment services, products, or other services where clearly communicated.

22. Changes to These Terms

We may revise these Terms periodically to reflect changes in our services, business practices, website functionality, policies, or applicable requirements.

The current version will be published on this page.

Changes will apply prospectively as appropriate and will not remove rights that have already accrued under applicable law.

We recommend reviewing these Terms periodically when using our website.

23. Governing Law

These Terms and purchases made through Nexair are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections and jurisdictional rights that apply to you.

Nothing in this section is intended to prevent a consumer from relying on mandatory rights available under applicable law.

24. Contact Information

If you have any questions about these Terms of Service, your order, or the use of the Nexair website, please contact us: