Introduction

At Nexair, we want you to understand what happens between placing your order and receiving your handbag. This Shipping Policy explains our UK delivery arrangements, processing times, shipping charges and how to get assistance with your parcel.

Delivery Destinations

We offer standard delivery within the United Kingdom, subject to availability for the delivery address provided.

For delivery outside the United Kingdom, please contact support@nexair.co.uk before ordering so we can confirm whether your destination can be served.

Shipping Charges

Standard shipping is free on eligible UK orders.

If an alternative delivery service is offered, its price will be displayed at checkout before you complete your purchase.

 

Order Processing Time

Confirmed orders are normally prepared within 1–2 business days before dispatch.

Processing includes reviewing the order information and preparing your items for shipment. An order confirmation acknowledges receipt of your purchase; it does not mean your parcel has already been dispatched.

If an issue affects preparation, we will contact you using the details supplied with your order.

 

Order Cut-Off Time

Our daily order cut-off is 8:00 PM UK local time, Monday to Friday.

Orders received after this time, during weekends or on UK public holidays enter the processing cycle on the next business day. UK local time follows GMT or BST, depending on the time of year.

 

Estimated Delivery Time

After dispatch, standard shipping normally takes 7–9 business days.

Including processing, the overall estimated delivery period is approximately 8–11 business days.

Business days are Monday to Friday, excluding UK public and bank holidays. Delivery estimates are not guaranteed arrival dates.

 

Dispatch Confirmation and Tracking

We will send available dispatch information to the email address provided with your purchase.

Where carrier tracking is available, your dispatch communication will include the relevant tracking details. Tracking updates may take time to appear after a parcel has been handed to the delivery provider.

You can also use our Track Your Order page to check the recorded status of your order.

 

Delivery Address Information

Please check your delivery details carefully before completing checkout, including your house number, street, postcode and contact information.

If you notice an error, contact us immediately. We will try to amend the address before dispatch, but changes cannot always be made once an order has entered fulfilment or been handed to the carrier.

 

Delayed or Missing Parcels

If your order has not arrived within the estimated delivery period, email support@nexair.co.uk with your order number.

Our team will review the shipment and investigate with the delivery provider where necessary. Please contact us even if tracking shows a delivery that you have not received.

Carrier disruption, public holidays, severe weather and other unexpected events can affect delivery. We will explain the available next steps if a delay occurs.

 

Damaged or Incorrect Deliveries

If your handbag arrives damaged or you receive an incorrect item, please contact us promptly with your order number and a description of the issue.

Photographs of the item and packaging can help us investigate. Keep the packaging where practical and contact us before arranging a return so we can provide suitable instructions.

Please refer to our Returns and Refund Policy for the applicable remedies and return arrangements.

 

Missed Delivery or Returned Parcels

If a delivery attempt is unsuccessful, follow any instructions provided by the carrier or contact us for assistance.

When a parcel is returned to us, we will discuss the appropriate next step with you. Any proposed redelivery charge will be explained before you agree to it; it will not be applied automatically.

 

Your Consumer Rights

We remain responsible for your order until the goods are delivered to you or a person you nominate, subject to applicable law.

Unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days. Nothing in this policy limits your statutory rights concerning delivery, cancellation, faulty goods or refunds.

 

Contact Us

For shipping enquiries or help with an existing order, contact:

Business Name: Nexair
Email: support@nexair.co.uk
Phone: +44 7423350376
Address: 24 Kingsway Avenue, Manchester, M20 3LF, United Kingdom