Introduction

At Nexair, we understand that circumstances can change after an order has been placed. This Order Cancellation Policy explains how to request a cancellation, when we may be able to stop an order, circumstances in which Nexair may cancel an order, and what happens to your payment following a successful cancellation.

We recommend contacting us as soon as possible if you need to cancel an order.

When Can I Cancel My Order?

We begin preparing orders promptly after they are confirmed. Whether we can cancel an order depends on its current fulfilment status.

Before Processing

If your order has not yet entered processing or fulfilment, we will normally be able to cancel it.

We recommend contacting us as soon as possible after placing the order. While early requests are more likely to be successful, we cannot guarantee a specific cancellation window because processing times can vary.

After Processing but Before Dispatch

If your order is already being prepared but has not yet been handed to the delivery carrier, we will make reasonable efforts to stop and cancel it.

Cancellation at this stage cannot always be guaranteed.

After Dispatch

Once an order has been dispatched and transferred to the delivery carrier, we are generally unable to stop or cancel the shipment.

You may still be able to return an eligible item after receiving it in accordance with our Return & Refund Policy and your applicable statutory rights.

How to Request an Order Cancellation

To request cancellation, please contact us as soon as possible.

1. Email support@nexair.co.uk with the subject “Order Cancellation Request.”
2. Include your order number.
3. Provide the name and email address associated with the order.
4. Clearly state that you would like the order cancelled.
5. Our customer support team will review the status of your order and confirm whether cancellation is still possible.

Please do not assume that an order has been cancelled until you receive confirmation from Nexair.

Changes to an Order

If you have entered an incorrect delivery address or need to change other order information, contact us immediately.

We will make reasonable efforts to assist where the order has not progressed too far through fulfilment. However, we cannot guarantee that products, quantities, addresses, or other information can be changed after an order has been submitted.

Once an order has been dispatched, delivery information may no longer be editable by Nexair.

When Nexair May Cancel an Order

In certain circumstances, Nexair may need to cancel all or part of an order. These circumstances may include:

• Payment problems: Payment is declined, cannot be verified, or cannot be successfully processed.
• Product availability: An ordered item becomes unavailable before fulfilment.
• Pricing or listing errors: A material error is identified in a product’s price or other important listing information.
• Delivery information problems: The shipping address is incomplete, invalid, or cannot reasonably be serviced.
• Fraud or security concerns: An order is identified as potentially unauthorized or presents reasonable fraud or security concerns.
• Technical errors: A website, inventory, payment, or system error prevents us from fulfilling the transaction correctly.
• Legal requirements: We cannot lawfully fulfil the order because of an applicable legal or regulatory requirement.
• Other fulfilment issues: Circumstances outside our reasonable control prevent us from completing the order.

If Nexair cancels an order after payment has been collected, the applicable amount will be refunded unless another lawful resolution has been agreed with you.

Pricing Errors

We make reasonable efforts to ensure that product information and prices displayed on our website are accurate.

If we identify a material pricing error before fulfilling an order, we may contact you to explain the issue. Where appropriate, you may be given the opportunity to continue with the purchase at the correct price.

If the order cannot proceed, it may be cancelled and any applicable payment already collected will be refunded.

What Happens After a Successful Cancellation?

Once your cancellation has been confirmed:

• Your order will no longer proceed to fulfilment where cancellation remains possible.
• You will receive confirmation of the cancellation.
• If payment has already been collected, the applicable refund will be issued to the original payment method.
• Nexair does not charge an additional cancellation fee for an eligible cancellation.

Cancellation Refunds

If payment has already been taken for an order that is successfully cancelled, we will process the applicable refund to the original payment method.

We aim to process eligible refunds within 7 business days.

After the refund has been processed by Nexair, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Shipping Charges

Where an order is successfully cancelled before dispatch, any applicable standard shipping amount paid for that cancelled order will be handled as part of the applicable refund.

Nexair currently provides free standard UK shipping on eligible orders, so no standard shipping charge will normally apply to those orders.

Cancellation Fees

Nexair does not charge a cancellation or restocking fee for an order successfully cancelled before dispatch.

If an order has already been dispatched and you subsequently return it because you changed your mind, applicable return shipping responsibilities will be governed by our Return & Refund Policy.

If Your Order Has Already Been Shipped

If you contact us after your parcel has already been dispatched, we may be unable to intercept it.

Once you receive the order, you may request an eligible return within the applicable 14-day return period.

For eligible change-of-mind returns, the customer is responsible for return shipping costs. For approved defective, damaged, or incorrect items, Nexair provides a prepaid return label, as explained in our Return & Refund Policy.

Your Consumer Rights

Nothing in this Order Cancellation Policy is intended to exclude, restrict, or replace any rights you may have under applicable UK consumer law.

Where statutory cancellation, withdrawal, refund, or other consumer rights apply, those rights remain unaffected by this policy.

Subscription Orders

Nexair does not currently operate a standard recurring subscription service for its handbag purchases. Therefore, subscription cancellation provisions do not normally apply.

If we introduce subscription-based products or services in the future, the applicable cancellation terms will be clearly communicated before customers subscribe.

Contact Nexair

For order cancellation requests or questions about an existing order, please contact us as soon as possible:

Business Name: Nexair
Email: support@nexair.co.uk
Phone: +44 7423350376
Address: 24 Kingsway Avenue, Manchester, M20 3LF, United Kingdom