Introduction

At Nexair, we aim to provide a straightforward, reliable, and secure checkout experience. This Payment Policy explains how payments for purchases made through our website are handled, including available payment methods, currencies, payment authorization, security, refunds, and payment-related issues.

By completing a purchase through Nexair, you agree to the payment terms described below.

Accepted Payment Methods

We may offer a variety of secure payment methods at checkout. Depending on your device, location, and eligibility, available options may include:

• Credit and Debit Cards – including Visa, Mastercard, American Express, and other supported cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Klarna or other eligible instalment/payment services, where available

The payment methods actually available for your purchase will be displayed during checkout.

Payment options may be added, removed, or changed from time to time depending on availability and our payment providers.

Payment Currency

Prices displayed for our UK store are generally shown and processed in Pounds Sterling (GBP/£) unless another currency is specifically displayed during checkout.

If you use a payment method or account denominated in another currency, your bank, card issuer, or payment provider may perform a currency conversion.

Your payment provider may apply its own exchange rate or foreign transaction charges. These charges are determined by your provider and are outside Nexair’s control.

Secure Payment Processing

Protecting payment and customer information is important to us.

Payments are processed using established third-party payment providers and the secure payment systems made available through our e-commerce platform.

Depending on the payment method and provider, security measures may include:

• Encrypted data transmission
• PCI DSS-compliant payment processing
• Fraud detection and transaction monitoring
• Tokenisation
• Card verification measures
• 3D Secure authentication where applicable

Complete card information is handled by the applicable payment provider during the payment process rather than being manually processed by Nexair.

Payment Authorization

When you place an order, your selected payment method may be authorized or charged according to the applicable payment provider’s procedures.

By submitting payment information, you confirm that:

• The payment information you provide is accurate.
• You are authorized to use the selected payment method.
• Sufficient funds or credit are available to complete the transaction.
• You authorize the applicable payment provider to process the amount shown during checkout.

An order is not considered successfully confirmed until the applicable payment authorization has been completed.

Order Confirmation

After a successful checkout, you should receive an order confirmation at the email address provided when placing your order.

The confirmation will normally contain information such as your:

• Order number
• Purchased products
• Order value
• Billing or delivery information, where applicable

Please review your confirmation carefully and contact us promptly if you identify an error.

Order Processing

Our standard order processing period is approximately 1–2 business days.

Payment approval does not mean that an order has already been dispatched. Once payment and order information have been successfully confirmed, the order will proceed through our normal processing and fulfilment procedure.

Please refer to our Shipping Policy for complete processing and delivery information.

Declined or Unsuccessful Payments

A transaction may occasionally be declined or fail for reasons determined by your bank, card issuer, or payment provider.

Possible reasons may include:

• Incorrect card information
• Insufficient funds
• An expired payment method
• Billing address mismatch
• Security verification failure
• Fraud-prevention controls
• Restrictions imposed by your bank or payment provider

If a transaction is declined, your order may not be confirmed.

You may try another available payment method or contact your bank or payment provider for additional information.

Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification before an order can be fulfilled.

Where reasonably necessary, we may request additional information to confirm the legitimacy of a transaction.

If we cannot satisfactorily verify a transaction, Nexair may decline or cancel the order and refund any applicable payment already collected.

Pricing

We make reasonable efforts to ensure that prices displayed on our website are accurate.

If we discover a material pricing error before fulfilling an order, we may contact you with the correct information.

Where appropriate, you may be given the option to proceed at the correct price. If an order is cancelled because of a pricing error after payment has already been collected, the applicable payment will be refunded.

Taxes and VAT

Any applicable taxes included in or added to an order will be displayed as required during the purchasing process.

Where international ordering is available, additional customs duties, import taxes, handling charges, or similar fees may be imposed by authorities or carriers in the destination country.

Unless specifically stated otherwise, such external charges are not controlled by Nexair and may be the customer’s responsibility.

Refunds

Eligible refunds are handled in accordance with our Return & Refund Policy.

When a refund is approved, it will normally be returned to the original payment method used for the purchase.

Nexair aims to process approved refunds within 7 business days after the applicable return has been inspected and approved.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not progressed too far through processing or fulfilment may be eligible for cancellation.

Please refer to our Order Cancellation Policy for complete details.

Fraud Prevention

Nexair may use fraud-prevention and security measures to protect customers and our business against unauthorized transactions.

We reserve the right to review, hold, decline, or cancel a transaction where there are reasonable concerns regarding:

• Unauthorized use of a payment method
• Fraudulent activity
• Payment verification problems
• Material inconsistencies in transaction information
• Other legitimate security concerns

Where an order is cancelled and a valid payment has already been collected, the appropriate refund will be handled in accordance with the circumstances and applicable law.

Chargebacks and Payment Disputes

If you do not recognize a Nexair transaction or believe there is a problem with your order, we encourage you to contact us at support@nexair.co.uk so we can review the issue.

Nothing in this policy limits your right to contact your bank, card issuer, or payment provider or to exercise any rights available to you under applicable law.

We may provide relevant transaction, order, delivery, and communication records to a payment provider when reasonably necessary to respond to a payment dispute.

Payment Information and Privacy

Personal information collected in connection with payments is handled in accordance with our Privacy Policy and the privacy practices of the applicable payment provider.

We do not sell your payment information for third-party marketing purposes.

Contact Nexair

If you experience a payment problem or have questions about this Payment Policy, please contact us:

Business Name: Nexair
Email: support@nexair.co.uk
Phone: +44 7423350376
Address: 24 Kingsway Avenue, Manchester, M20 3LF, United Kingdom