Introduction

At Nexair, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Nexair may collect, use, store, share, and protect personal information when you visit our website, place an order, create an account, contact our customer service team, or otherwise interact with our services.

Please read this Privacy Policy carefully to understand how your information may be handled when using Nexair.

Information We Collect

The information we collect depends on how you interact with our website and services. We may collect the following categories of information.

Personal and Contact Information

When you place an order, create an account, contact us, or otherwise provide information directly to us, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Account information
• Order and purchase information
• Communications you send to our customer service team

Payment and Transaction Information

When you make a purchase, payment information is processed through the payment provider available at checkout.

Depending on the payment method selected, this may include information necessary to authorize and complete your transaction.

Nexair does not need to independently store your complete payment card details where those details are processed directly by our payment service providers.

Technical and Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Language and time-zone settings
• Referring website
• Pages viewed
• Time spent on particular pages
• Website interactions
• Other diagnostic or usage information

This information helps us understand how visitors use our website and allows us to improve its functionality and performance.

Cookies and Similar Technologies

Nexair may use cookies and similar technologies to operate our website, remember preferences, understand website usage, maintain security, and provide relevant functionality.

Cookies are small data files stored on your device when you visit certain websites.

Depending on the type of cookie and applicable requirements, cookies may be used for:

• Essential website functionality
• Shopping cart functionality
• Remembering customer preferences
• Website security
• Analytics and performance
• Advertising or marketing, where applicable

Where required, we will request your consent before placing non-essential cookies.

You can also manage certain cookie settings through your browser. Disabling some cookies may affect the functionality of parts of our website.

How We Use Your Personal Information

We may use personal information for purposes including:

Processing and Fulfilling Orders

We use relevant information to:

• Confirm purchases
• Process payments
• Prepare orders
• Arrange delivery
• Provide tracking information
• Process eligible returns and refunds
• Communicate important information concerning an order

Providing Customer Support

If you contact Nexair, we may use your information to identify your order, respond to your enquiry, investigate an issue, and provide appropriate assistance.

Operating and Improving Our Website

Technical and usage information may be used to understand how customers interact with our website, troubleshoot problems, improve website functionality, and enhance the shopping experience.

Fraud Prevention and Security

We may process certain information where necessary to detect suspicious activity, prevent fraudulent transactions, protect customer accounts, and maintain the security of our website and services.

Marketing Communications

Where permitted, we may send information about Nexair products, collections, promotions, or other updates.

Where consent is required for marketing, we will seek that consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in an applicable message or by contacting us directly.

Legal and Regulatory Requirements

We may process or retain information where reasonably necessary to comply with legal, accounting, tax, regulatory, or other obligations that apply to our business.

Lawful Bases for Processing

Where UK data protection law applies, Nexair will process personal information only where an appropriate lawful basis exists.

Depending on the circumstances, this may include:

• Contract: where processing is necessary to complete your purchase, deliver your order, or provide services you have requested.
• Legal obligation: where information must be processed or retained to comply with applicable law.
• Legitimate interests: where processing is reasonably necessary for purposes such as operating our business, preventing fraud, improving services, or protecting our website, provided those interests do not override your rights.
• Consent: where you have provided consent for a particular activity, such as certain marketing or non-essential cookies.

Where processing is based on consent, you may withdraw that consent where applicable.

How We Share Personal Information

Nexair does not sell or rent your personal information.

We may, however, share information with third parties where reasonably necessary to operate our business and provide our services.

Service Providers

Information may be shared with service providers that assist with areas such as:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website hosting
• E-commerce services
• IT and website security
• Analytics
• Customer communications
• Marketing services, where applicable

These providers receive only the information reasonably necessary to perform the applicable service and are expected to handle personal information appropriately.

Delivery Providers

Relevant information, such as your name, delivery address, telephone number, and other necessary delivery details, may be provided to shipping carriers so that your order can be delivered.

Legal Requirements

We may disclose information where reasonably necessary to comply with applicable law, legal proceedings, court orders, regulatory requirements, or lawful requests from relevant authorities.

Business Transactions

If Nexair undergoes a reorganisation, acquisition, merger, sale, or transfer of some or all of its business or assets, relevant personal information may form part of that transaction, subject to applicable data protection requirements.

International Data Transfers

Some of the service providers used to operate our website or process transactions may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that relevant safeguards are used in accordance with applicable data protection requirements.

How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the systems involved, these measures may include:

• Secure encrypted connections
• Access controls
• Account authentication measures
• Secure payment processing
• Appropriate administrative safeguards
• Security monitoring and maintenance

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may securely delete or anonymise it, subject to applicable legal obligations.

Your Data Protection Rights

Depending on your circumstances and applicable UK data protection law, you may have rights regarding your personal information, including:

• Right of access: You may request information about the personal data we hold about you and, where applicable, receive a copy.
• Right to rectification: You may request correction of inaccurate or incomplete personal information.
• Right to erasure: In certain circumstances, you may ask us to delete personal information.
• Right to restrict processing: You may have the right to request that certain processing of your information be restricted.
• Right to object: In certain circumstances, you may object to our processing of your personal information.
• Right to data portability: Where applicable, you may request certain personal information in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we rely on consent, you may withdraw that consent at any time.
• Marketing opt-out: You may unsubscribe from direct marketing communications at any time.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy-related request, contact us at support@nexair.co.uk. We may need to verify your identity before fulfilling certain requests.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Nexair does not control the privacy practices of independent third-party websites. If you follow a link to another website, we recommend reviewing that website’s privacy information before providing personal information.

Children’s Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children where doing so would be inconsistent with applicable data protection requirements.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Marketing Preferences

You can change your marketing preferences at any time.

If you receive a marketing email from Nexair, you can use the unsubscribe link included in that communication. You can also contact us directly at support@nexair.co.uk.

Please note that opting out of marketing does not prevent us from sending necessary service communications, such as order confirmations, shipping information, or responses to customer service enquiries.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, service providers, or applicable requirements.

When appropriate, the revised version will be published on our website. We encourage customers to review this page periodically to remain informed about how Nexair handles personal information.

Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

Business Name: Nexair
Email: support@nexair.co.uk
Phone: +44 7423350376
Address: 24 Kingsway Avenue, Manchester, M20 3LF, United Kingdom