Overview

At Nexair, we want our return and refund process to be straightforward and transparent. This policy explains the conditions and procedures applicable when you wish to return an item, including change-of-mind returns and products that arrive defective or incorrect.

14-Day Return Period

You may request an eligible return within 14 days of receiving your order.

To begin a return, you must contact Nexair within this 14-day period. Please do not send products back without first contacting our customer support team and receiving the applicable return instructions.

Eligible Returns

Returns may be requested for:

• Defective or damaged items
• Incorrect items received
• Eligible change-of-mind purchases

Returned products should be handled with reasonable care and returned in an appropriate condition, subject to your applicable statutory rights.

Change of Mind Returns

If you change your mind about your purchase, you may contact us within 14 days of delivery to request a return.

For an eligible change-of-mind return:

• The customer is responsible for the cost of return shipping.
• The product should be returned in a suitable condition.
• Any included accessories or components should also be returned.
• You must contact us before sending the product back.

Once your return request has been reviewed, we will provide you with the appropriate return address and instructions.

Defective, Damaged or Incorrect Items

If your order arrives defective, damaged, or you receive an incorrect product, please contact us within 14 days of delivery.

Please provide your order number, a description of the problem, and photographs of the product where appropriate. This helps our team review the issue efficiently.

Once an eligible return is approved, Nexair will provide a prepaid return shipping label for the affected item.

You will not be required to pay the return shipping cost for an approved defective, damaged, or incorrect item.

How to Request a Return

To initiate a return:

1. Contact us at support@nexair.co.uk within 14 days of receiving your order.
2. Provide your order number and the reason for requesting the return.
3. For damaged, defective, or incorrect items, provide photographs where requested.
4. Wait for confirmation and return instructions from our customer support team.
5. Securely package the item and return it according to the instructions provided.

Please retain any applicable proof of postage or tracking information until your return has been completed.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Defective, damaged or incorrect item: Nexair will provide a prepaid return label for an approved return.

Change of mind: The customer is responsible for return shipping costs.

We recommend using an appropriate tracked delivery service for customer-arranged returns.

Return Inspection

Once your returned item has been received, we aim to inspect it within approximately 2 business days.

The product will be reviewed to confirm its condition and whether it meets the applicable return requirements.

We will contact you if additional information is required regarding your return.

Refunds

Once an eligible return has been inspected and approved, we aim to process the refund within 7 business days.

Refunds will normally be issued to the original payment method used to place the order.

After we process a refund, your bank, card issuer, or payment provider may require additional time to credit the funds to your account. These external processing times are outside Nexair’s control.

Nothing in this policy is intended to limit any refund or reimbursement rights you have under applicable UK consumer law.

Exchanges

We offer exchanges for defective, damaged, or incorrect items where applicable and where a suitable replacement is available.

If a replacement cannot be provided, an appropriate refund or other remedy may be offered in accordance with this policy and your statutory rights.

We do not charge a restocking fee for eligible returns.

Items Sent Back Without Approval

Please contact us before returning an item.

Sending a product to an address without first receiving the appropriate return instructions may delay the processing of your return.

The correct return instructions will be provided after your request has been reviewed.

Your Statutory Rights

This policy does not affect the rights and remedies available to consumers under applicable UK consumer law.

Where your statutory rights provide greater protection than a provision of this policy, those statutory rights will continue to apply.

Contact Nexair

If you have questions about a return, refund, exchange, or an existing request, please contact us:

Business Name: Nexair
Email: support@nexair.co.uk
Phone: +44 7423350376
Address: 24 Kingsway Avenue, Manchester, M20 3LF, United Kingdom